Policy
Complaints Procedure
How to raise a concern and what happens next.
Making a complaint
This section is placeholder content and must be reviewed and completed by the academy, with legal advice where appropriate, before publication. It describes our intended position on how to submit a complaint and what to include.
Our response
This section is placeholder content and must be reviewed and completed by the academy, with legal advice where appropriate, before publication. It describes our intended position on acknowledgement, investigation and outcome timescales.
Escalation
This section is placeholder content and must be reviewed and completed by the academy, with legal advice where appropriate, before publication. It describes our intended position on what to do if you are not satisfied with the outcome.