Policy
Complaints Procedure
How to raise a concern and what happens next.
Making a complaint
This section describes the Academy's current approach to how to submit a complaint and what to include. Contact the Academy if you need clarification before relying on this information.
Our response
This section describes the Academy's current approach to acknowledgement, investigation and outcome timescales. Contact the Academy if you need clarification before relying on this information.
Escalation
This section describes the Academy's current approach to what to do if you are not satisfied with the outcome. Contact the Academy if you need clarification before relying on this information.