Legal & Trust
Policies
These documents set out how we teach our online courses, how we handle data, and the standards we hold ourselves and our students to. Sections marked as placeholder await final academy sign-off.
Privacy Policy
What personal data we collect, why we hold it, and the rights you have over it.
Cookie Policy
The cookies and similar technologies this site uses, and how to control them.
Global Training & Certification Terms of Service (GTCTS)
The legally binding agreement between you and the Academy when you use this site or enrol.
Refund Policy — No Refunds
All sales are final. Once access is granted, refunds cannot be offered.
Student Terms
What is expected of students, and what students can expect from us.
Professional Code of Ethics
The professional standards taught, assessed and expected of everyone here.
Consent Policy
How consent is obtained, documented and revisited in teaching and practice.
Safeguarding Policy
Protecting students, clients and vulnerable adults.
Complaints Procedure
How to raise a concern and what happens next.
Accessibility Statement
Our commitment to accessible learning and how to request adjustments.
Privacy Policy (GDPR Compliant)
How we collect, use, store, and protect personal data under GDPR and applicable privacy laws.
Health & Safety
Safety in practical training venues and during hands-on work.